Refund policy
Refund & Returns Policy
At FilomenaArt, each artwork is carefully prepared and inspected before shipment. We want you to receive your artwork in perfect condition and with all the information necessary to make an informed purchase.
Original Artworks
Original artworks are unique pieces created and signed by Filomena Locci.
If you are a consumer purchasing from the European Union or another jurisdiction where a statutory right of withdrawal applies, you may have the right to withdraw from your purchase within the applicable legal period, subject to the exceptions provided by law.
To exercise your right of withdrawal, please contact us in writing before the applicable deadline at:
filomenalocci1408@gmail.com
Please include your name, order number and the artwork concerned.
The artwork must be returned safely and in substantially the same condition in which it was received. The customer is responsible for taking reasonable care of the artwork while it is in their possession and for appropriate return packaging.
Art Prints
Art prints may be returned where the applicable statutory right of withdrawal applies, provided that the product is eligible for return under applicable law.
Returns are not accepted for personalised or custom-made prints where applicable law provides an exception for such products.
Please contact us before sending any return. Unauthorised returns may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
Please send:
- your order number;
- photographs of the artwork and packaging;
- a description of the damage.
If the artwork has been damaged during delivery or you have received an incorrect item, we will assess the issue and, where required by applicable law, provide an appropriate remedy such as a replacement, repair or refund.
Please retain the original packaging until the matter has been resolved.
Refunds
Once a returned item has been received and inspected, we will process any refund that is legally due.
Refunds will normally be made using the original payment method.
Where applicable, refunds will include the standard delivery cost paid by the consumer, in accordance with applicable consumer protection laws. Additional costs resulting from a more expensive delivery method chosen by the customer may not be refundable where permitted by law.
Return Shipping Costs
Unless the return is due to an incorrect, defective or damaged item, return shipping costs are the responsibility of the customer where permitted by applicable law.
The customer is responsible for ensuring that returned artwork is packaged securely and appropriately.
Exclusions and Legal Rights
Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase under the laws of your country.
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception exists, including certain personalised or custom-made products.
This policy is intended to operate together with your statutory consumer rights and does not replace them.
Contact
For questions regarding returns, refunds or damaged orders, please contact:
Filomena Locci
Email: filomenalocci1408@gmail.com
Please include your order number and sufficient information for us to identify your purchase.