Shipping policy

SHIPPING POLICY

Last updated: September 23, 2026

At FilomenaArt, every artwork is carefully prepared and packaged before shipment.

This Shipping Policy provides information about order processing, shipping and delivery.

ORDER PROCESSING

Orders are processed after payment has been successfully received.

Processing times may vary depending on the type of artwork or print purchased.

Original artworks may require additional preparation and protective packaging before shipment.

Prints may require additional production time depending on the selected format and specifications.

SHIPPING DESTINATIONS

FilomenaArt may offer shipping within Italy and internationally, depending on the destination and the type of product purchased.

Available shipping destinations and applicable shipping costs are displayed during checkout.

SHIPPING COSTS

Shipping costs, where applicable, are calculated based on the destination and the characteristics of the order and are displayed during checkout before payment is completed.

Any applicable shipping charges will be clearly presented before you confirm your purchase.

DELIVERY TIMES

Estimated delivery times depend on the destination, shipping method and availability of the artwork.

Any delivery time shown at checkout or communicated after purchase is an estimate and is not a guaranteed delivery date.

Delivery may take longer due to circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions or other unforeseen events.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for providing any information required by their local customs authorities.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

FilomenaArt cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

Photographs of the external packaging and the artwork may be requested to assist with the assessment of the issue.

LOST OR DELAYED SHIPMENTS

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us.

We will assist you in contacting the relevant shipping provider and investigating the shipment.

CONTACT

For questions regarding shipping or delivery, please contact:

Filomena Locci
Email: filomenalocci1408@gmail.com

Website: filomenaart.it